Terms of Service

Effective [Effective Date]

By creating a Mwenzi account or joining our waitlist, you agree to these terms. If you don't agree, please don't use Mwenzi.

1. Who we are

Mwenzi is a dating service run by [Company Name], a company registered in Kenya at [Company Address] ("Mwenzi", "we", "us"). You can reach us at hello@mwenzi.co.ke or [WhatsApp number].

2. Who can join

• You must be at least 18 years old.
• You must live in Kenya and sign up with a Kenyan (+254) mobile number registered in your name.
• You must not have been convicted of a sexual offence or violent crime, and you must not be listed on any sex offender register.
• You may have only one account, and only if we haven't previously banned you.

3. Your account

• Give true information about yourself, including your name, age, relationship status and photos.
• Use only recent photos of yourself. Don't use photos of other people, celebrities or children.
• Keep your login details private. You are responsible for everything that happens on your account.
• If you sign in with Google or Facebook, you must still verify a Kenyan phone number.
• The verified badge means you passed our phone and selfie checks. It doesn't guarantee that a person is honest or safe.

4. Community rules

You agree to follow our Community Rules. In particular, you must not:

• Ask anyone for money, M-Pesa, airtime, gifts or loans, or promote investments, forex, crypto or other schemes.
• Harass, threaten, bully or stalk anyone, or post hate speech, including tribalism.
• Send sexual content or explicit images without clear consent, or share anyone's private images without their consent.
• Offer or ask for sex work, escort services or "sponsor" arrangements.
• Pressure anyone to meet in a hotel room, lodging, rented apartment or private home.
• Impersonate anyone, or create fake or duplicate accounts.
• Use Mwenzi to sell products or services, or to send spam.
• Scrape, hack or copy the service, or use bots or automated tools on it.
• Share another member's personal information without their consent.
• Break any Kenyan law, including the Computer Misuse and Cybercrimes Act, 2018, and the Sexual Offences Act, 2006.

Casual dating is allowed only between consenting adults, and anyone can say no at any time.

5. Your content

You keep ownership of the photos, text and voice notes you post. You give us a non-exclusive, royalty-free licence to host, show and adjust (for example, resize) that content so we can run Mwenzi. This licence ends when you delete the content or your account, except for copies we must keep by law or to deal with a report. We automatically check photos and may remove any content that breaks these terms.

6. Premium plans, extras and M-Pesa payments

• Premium plans and extras (such as Boosts, Super Likes and Rewinds) are paid through M-Pesa. Prices are shown in Kenya shillings and include VAT.
• Daily, weekly and monthly plans run for the period you buy and don't renew automatically.
• Payments can't be refunded once a plan or extra is active, except where Kenyan consumer law, including the Consumer Protection Act, 2012, requires a refund, or where we charged you in error.
• We never ask for your M-Pesa PIN. Anyone who does is a scammer.
• If we ban you for breaking these terms, you lose any unused Premium time or extras without a refund.

7. Your safety

• We check phone numbers and selfies, but we don't run criminal background checks on members.
• You are responsible for how you deal with other members, both online and in person.
• Meet in public places, tell a friend your plans, and never send money to someone you haven't met. Read our safety guide.
• Report suspicious behaviour through the app. We review reports within 24 hours and may share information with the police when the law allows or requires it.

8. Suspension and termination

You can delete your account at any time in Settings. We may warn, suspend or permanently ban an account that breaks these terms, puts others at risk or breaks the law. Where we safely can, we will tell you why.

9. Disclaimers

Mwenzi is provided "as is". We don't promise that you will find a match, or that the service will always be available or free of errors. We are not responsible for what members say or do, on Mwenzi or off it.

10. Limitation of liability

To the extent Kenyan law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses. Nothing in these terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by our negligence.

11. Changes to these terms

We may update these terms. We will tell you about important changes in the app or by SMS at least 14 days before they take effect. If you keep using Mwenzi after that, you accept the new terms.

12. Disputes and governing law

These terms are governed by the laws of Kenya. Please contact us first so we can try to resolve any complaint. If we can't agree within 30 days, either of us may go to mediation in Nairobi or to the courts of Kenya.